Refund policy
Return and Refund Policy
Rowan Vale Skin Studio aims to provide a clear and straightforward return experience for every customer. Please review the terms below if you need to return a product or report a problem with your order.
Return Request Deadline
Return requests may be submitted within 30 days after the date your order is delivered.
To be eligible for a return, the product must be unused, unopened, and in its original condition. Original packaging should be included when applicable, and a valid order number or proof of purchase may be required.
For hygiene and product safety reasons, skincare, beauty, and personal care products that have been opened, used, tested, or tampered with may not qualify for return.
Products We Cannot Accept
The following products are generally not eligible for return:
1. Opened or used skincare and beauty items
2. Final sale or clearance products
3. Gift cards
4. Personalized or custom-made items
5. Products damaged due to misuse or improper care
6. Items returned without prior approval
Starting the Return Process
Before returning a product, please contact our customer support team and provide your order number, the product involved, and a brief explanation of your return request.
If the item arrived damaged, defective, or incorrect, we may request clear photos of the product and packaging to help review the issue.
Return instructions will be provided after an eligible request has been reviewed and approved.
Return Shipping Responsibility
Customers are responsible for return shipping costs on standard returns.
If an order problem resulted from an error by Rowan Vale Skin Studio, such as a damaged, defective, or incorrect product, we will review the matter and provide an appropriate resolution.
We recommend using a trackable shipping service. Rowan Vale Skin Studio is not responsible for return packages that are lost or delayed by the carrier.
Approved returns may be sent to:
Rowan Vale Skin Studio
916 S 7th St
Mayfield, KY 42066
United States
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. Any damaged, defective, or incorrect product should be reported within 7 days of delivery.
Photos of the item, packaging, or shipping label may be requested to verify the issue and determine the most suitable solution.
Refund Processing
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order issue was caused by Rowan Vale Skin Studio.
Exchanges and Order Cancellations
Direct exchanges are not guaranteed. Customers who would like a different product should complete the approved return process and place a new order.
Cancellation requests must be submitted before an order is processed or shipped. Orders that have already shipped must follow the return terms described in this policy.
Contact Us
For questions about returns, refunds, or order concerns, please contact us:
Rowan Vale Skin Studio
916 S 7th St, Mayfield, KY 42066, United States
Email: `contact@rowanvaleskin.store`
Phone: +1 409-524-1725